Billing, payments & accounts at Softenic

Quotes, payment methods, receipts, warranty and service contracts — explained simply.

This guide explains how payments, invoices, quotes and accounts work at Softenic — so buying, paying and getting support is simple and transparent.

How do I request a quote?

Use the Request a Quote form on any solution page, or contact us directly. Tell us what you need — devices, CCTV, networking or a managed service — and we'll send a clear, itemised quote with no hidden charges. You'll receive an acknowledgement email as soon as your request is received.

What payment methods do you accept?

• Mobile Money (MTN, Telecel, AirtelTigo)
• Debit and credit cards via Paystack
• Bank transfer
• Cash at our Sunyani office

Online card and Mobile Money payments are processed securely through Paystack — we never see or store your card details.

Will I get a receipt and confirmation?

Yes. Every completed purchase generates an email confirmation with a receipt and an order/confirmation number. Keep this number — it's the fastest way for us to look up your order for warranty, delivery or support.

How does the warranty work?

Every product you buy from Softenic includes a one-month warranty as standard, covering hardware faults that are not caused by accidental damage or misuse. Some products carry a longer manufacturer warranty in addition. Keep your receipt and confirmation number to make a claim.

How do I check my repair or order status?

Use the Repair Status Checker on the Support Center: enter your job number to see the device, current status, assigned technician, notes and expected completion. For orders, quote your confirmation number when you contact us.

Do you offer service contracts for businesses?

Yes. Managed service and maintenance plans are billed monthly and can be tailored to your organisation — covering monitoring, helpdesk, preventive maintenance and priority response. Contact us for a plan that fits your budget.

Referrals and rewards

Refer friends or other businesses to Softenic and earn reward points when they buy — points that can be redeemed later. Ask us for your personal referral link, or visit the Refer & Earn page.

Still have a billing question?

Email support@softenicsystems.com or chat with us on WhatsApp — we're happy to explain any charge, quote or invoice.